Terms and conditions of use

Victoria Decor sales Terms & Conditions

Online shop Victoria Decor (www.victoriadecor.co.uk) is owned and operated by:

Victoria Boutique Ltd

Malmarc & Holbeck House
116 Dewsbury Road
Leeds
LS11 6XD
United Kingdom

(referred to as ''we/our''). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Delivery, Payment options, Returns and refunds, Distance selling regulations and Privacy policy. Please:

- Read through these terms and conditions carefully before using this website.

- Print a copy for future reference.

- Also read our Privacy policy section regarding your personal information.

General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

When you use certain Victoria Boutique please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.

Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).

Order process

Please see the Delivery section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The ['confirmation'] stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Victoria Boutique Ltd.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).

We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.

By signing an order user gives confirmation and agreement to share a personal data and order details to the third parties necessary to process and dispatch all the orders in a name of Victoria Boutique Ltd. We can guarantee that your personal datas will be safe and used only for purposes and execution of the orders for the products.

Delivery

All goods are delivered by UPS spedition and must be signed for by an adult aged 18 years or over on delivery.

Delivery charges and estimated timescales are specified in the Delivery section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Victoria Boutique Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Payment

We take payment from your debit or credit card and PayPal at the time we receive your order, once we have checked your details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

The price you pay is the price displayed on this website at the time we receive your order apart from while we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made by Credit Card, Debit Card and PayPal.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in £s sterling but exclude delivery charges, unless expressly stated otherwise (see Delivery for further details including next day delivery charges).

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Product Guarantee

All the products included in Victoria Decor offer shall be brand new, free from any physical and legal defects.

The Producer grants twenty four months quality guarantee for its Products. The guarantee for the Products shall be provided under the following rules:

1) If the User wants to exercise its guarantee rights, it shall send the request in this regard directly to the Producer.

2) User shall send the Product to the Supplier to: Artgeist Sp. z o.o. ul. Krakowska 37/45, 50-424 Wroclaw, Poland.

3) If the Supplier recognizes the legitimacy of the reported defect of the Product, it:

- shall repair the Product, or

- shall replace it with a new one or

- shall lower the selling price of the Product, or

- shall return to the User the entire selling price of the Product (including the amount corresponding to the shipping cost paid by the User), and the return of the sales price can occur only when the Product is no longer available in the commercial offer of the Producer, and its repair is not possible.

4) User may indicate the Supplier a desired manner to remedy of the defects of the Product. The Producer shall not be bound by the manner to remedy of the defects of the Product indicated by the User.

5) User can exercise its rights arising from the guarantee granted by Producer, regardless of the rights under the warranty for physical defects of the Product towards the online shop Victoria Decor.

6) The guarantee shall not exclude, limit nor suspend the rights of the User resulting from the provisions on warranty for defects in the goods sold.

Returns and Refunds

If you wish to return your product for a refund then please read the following information carefully.

You can return your order within 14 days of delivery.

Returns must be in the original condition, as they were sent packed neatly and protected in the best possible way, otherwise it may be refused.

Request a return request through the website and send it to the address given to you once it has been authorised. Please include your details in the parcel. As a guideline we aim to process returns in 2 - 3 business days although they are mostly done quicker.

User is responsible for the postage costs of the return, unless we have made an error or there is a fault with the item.

We are committed to sell high-quality products and we hope you will enjoy using them but we also know that, for many reasons, there may be a time when you need to return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt / invoice or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries If you change my mind.

Return address:

Victoria Boutique Ltd

18/5 Colonsay View
Edinburgh
EH5 1FJ
United Kingdom